Customer Service Representative

Job Description

CyberNas is seeking a proactive and detail oriented Customer Service Representative to join our Operations team. You will be responsible for handling customer queries, managing service tickets, supporting event operations, and ensuring a high level of customer satisfaction across all touchpoints.

Key Responsibilities

• Manage and resolve customer service tickets promptly.
• Follow up on escalations and share detailed reports with management.
• Conduct courtesy calls with clients and students when required.
• Review and manage registrations through internal systems.
• Follow up with unpaid candidates for regional events.
• Send joining instructions and prepare attendance sheets.
• Support the Customer Service Lead with reports, feedback analysis, and satisfaction metrics.

What We Offer

• A dynamic and collaborative work environment.
• Growth and learning opportunities in a leading cybersecurity organization.
• Exposure to regional and international events.

Requirements

• Bachelor's degree in Business Administration or related field.
• 3-5 years of experience in a customer service or operations role.
• Excellent communication and problem solving skills.
• Strong command of English (Arabic is a plus).
• Advanced user of Microsoft Office and Odoo (Salesforce experience preferred).

Job Rewards and Benefits: Gratuity, Health Insurance, Leaves, Medical