Customer Service Representative

Your responsibilities

• First point of contact for Customers (via mail and phone)
• Order entry, managing and monitoring all orders for customers
• Providing high level of customer service, with daily follow ups and clear communication with customers
• Communication and coordination between sales reps, customers, supply and factory, pricing
• Taking responsibility for invoice processing, amending invoices, issuing credit and debit notes, handling non-technical complains
• Taking responsibility for sending the goods, handling the relationship with the customers, freight forwarders, and PPG s other legal entities.
• Monitor delivery process, coordinate deliveries with warehouse and transport company
• Monitor stock situation- cooperation with supply and factory