Customer Service Representative

This person will be responsible for answering customers' inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services' KPIs and deliver a high performance with focus in high quality.

Key responsibilities

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer's interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• dentifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

Qualifications

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Technology, Information and Media

Location: Riyadh, Saudi Arabia