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CUSTOMER SERVICE REPRESENTATIVE (CSR)

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WE’RE HIRING — CUSTOMER SERVICE REPRESENTATIVE (CSR)

Join The Cardiff Group — Be the First Voice of Our Organization!

Key Responsibilities:

  • Handle customer queries via calls, WhatsApp, emails, and inboxes,Physically in the office.
  • Provide basic course information professionally
  • Tag & forward leads to Team through CRM/QMS
  • Maintain daily call logs and inquiry records
  • Ensure a positive & professional customer experience

Eligibility Criteria:

  • Intermediate / A-Levels / BA / BSc
  • 2–3 years experience in CSR, receptionist, call center, or QA roles
  • Excellent communication skills (English + Urdu)
  • Well-groomed, confident & customer-friendly personality

Required Skills:

  • Strong grip on MS Word, Excel & PowerPoint
  • Good email writing & typing skills
  • CRM handling & data management
  • Quick learner with problem-solving attitude

Job Type: Full-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person

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