CUSTOMER SERVICE REPRESENTATIVE (CSR)

WE’RE HIRING — CUSTOMER SERVICE REPRESENTATIVE (CSR)

Join The Cardiff Group — Be the First Voice of Our Organization!

Key Responsibilities:

• Handle customer queries via calls, WhatsApp, emails, and inboxes,Physically in the office.
• Provide basic course information professionally
• Tag & forward leads to Team through CRM/QMS
• Maintain daily call logs and inquiry records
• Ensure a positive & professional customer experience

Eligibility Criteria:

• Intermediate / A-Levels / BA / BSc
• 2–3 years experience in CSR, receptionist, call center, or QA roles
• Excellent communication skills (English + Urdu)
• Well-groomed, confident & customer-friendly personality

Required Skills:

• Strong grip on MS Word, Excel & PowerPoint
• Good email writing & typing skills
• CRM handling & data management
• Quick learner with problem-solving attitude

Job Type: Full-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person