Customer Service Representative (Female Preferred)

Job Title: Customer Service Representative (Female Preferred)
Company: Sunday Bazar
Location: Model Colony, Gulshan-e-Jami, Malir, Karachi
Job Type: Full-time (On-site)

Working Hours: Monday to Saturday — 10:00 AM to 7:00 PM
Salary Range: Rs. 25,000 – Rs. 40,000 per month

Job Description:

Sunday Bazar is looking for a Customer Service Representative (Female Preferred) to join our growing team. The ideal candidate should be confident, fluent in English, and possess excellent communication and convincing skills. You will be responsible for providing outstanding customer support and ensuring a positive experience for every client.

Key Responsibilities:

• Respond to customer inquiries via phone, WhatsApp, and social media platforms.
• Handle customer complaints and provide appropriate solutions promptly.
• Maintain customer satisfaction through professional communication and support.
• Coordinate with internal departments (listing, marketing, inventory, etc.) to resolve issues.
• Keep accurate records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved.

Requirements:

• Education: Intermediate or Bachelor’s degree (preferred).
• Experience: 1 year of customer service experience (Freshers with strong communication skills may apply).
• Language Skills: Fluent in English and Urdu (spoken and written).
• Soft Skills: Excellent communication, patience, problem-solving ability, and convincing power.
• Gender Preference: Female candidates are highly encouraged to apply.

Benefits:

• Friendly and professional working environment.
• Growth opportunities within the organization.
• Monthly performance-based incentives.

To Apply:
Email: Usama.hr@sundaybazar.com.pk
WhatsApp: 0303-2356310

Job Type: Full-time

Pay: Rs25,000.00 - Rs40,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Current Salary?
• What is your Expected Salary?
• Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Handling: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Karachi (Required)

Work Location: In person