Customer Service Representative for Automobile Industry

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Opportunity: Customer Service Representative
Position Type: Full-Time
Monthly Salary: AED 3,000 – AED 5,000

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements:
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Requirements:

• Diploma or Bachelor's Degree in Automobile Engineering
• Minimum 2 years of CSR experience in the automotive industry
• Proficiency in English and Hindi
• Immediate joining preferred
• Candidates on visit visa or with cancellation papers are preferred

How to Apply:

Interested candidates are encouraged to send their CV to:
careers@eurodieselservices.net

Take this opportunity to be part of a forward-thinking team. Apply now and drive your career forward with Eurodiesel Services!

Note: Only shortlisted candidates will be contacted for further steps.

Job Type: Full-time