To serve as the first point of contact for students, potential learners, and corporate clients, assisting with inquiries, enrollment, technical support, and feedback related to training programs.

Key Responsibilities

• Student & Client Support
• Respond to inquiries via phone, email, chat, or in-person.
• Provide information on courses, fees, schedules, certifications, and trainers.
• Guide students through the registration and payment process.
• Problem Solving & Troubleshooting
• Resolve issues related to access, login, course materials, or online platforms.
• Escalate technical problems to the appropriate team when needed.
• Course Coordination
• Confirm enrollments and share course schedules with students.
• Coordinate with trainers for class changes, cancellations, or rescheduling.
• Feedback & Follow-Up
• Collect feedback from learners and report it to management.
• Follow up with students who missed sessions or need assistance completing a course.
• CRM & Record Management
• Maintain accurate records in customer relationship management (CRM) tools.
• Track inquiries, follow-ups, and complaints for reporting and analysis.
• Sales Support (if applicable)
• Upsell or cross-sell additional courses or certifications.
• Support marketing campaigns by reaching out to leads or past students.

Skills & Qualifications

• Strong communication skills (written and verbal)
• Customer-focused mindset with a friendly and patient attitude
• Familiarity with IT or tech training terminology (bonus)
• Proficiency with CRM tools, email, and office software
• Problem-solving and multitasking abilities
• Team player with organizational skills

Preferred Background

• Previous experience in customer service or education/training sector
• Knowledge of online learning platforms (like Moodle, Zoom, Microsoft Teams)
• Bachelor's degree or diploma (any discipline, preferably in IT or business)

Location: PNY Trainings Rawalpindi Branch

Timings: 11am to 8pm

Salary: 25k to 30k

Gender: Male only

Experience: 1-2 years customer sales experience

Job Type: Full-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Work Location: In person