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Customer Service Representative Urdu Speakers Only
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- Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
- Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
- Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
- Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
- Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
- Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
- Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
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