Customer Service Specialist I

Location: Chicago, IL or Joliet, IL

Employment Type: Full-Time

Responsibilities

• Schedule and dispatch drivers, vehicles, or carriers based on customer requests and operational requirements.
• Monitor and track the real-time location and status of drivers and vehicles using GPS and dispatch software.
• Communicate effectively with drivers and customers to provide status updates, delivery instructions, and resolve service issues.
• Coordinate daily operations and adjust dispatch schedules as needed due to delays, traffic, or emergencies.
• Relay accurate and timely information regarding delivery times, service requests, and route changes.
• Provide real-time updates and support to drivers and promptly respond to inquiries or disruptions.
• Manage last-minute changes or emergencies calmly and efficiently.
• Ensure compliance with safety regulations, internal policies, and industry standards.
• Manage delivery order data received from customers and update relevant information in the master file and Transportation Management System (TMS).
• Collaborate with other departments, including Customer Service, Operations, and Settlement, to maintain a smooth and efficient workflow.

Preferred Qualifications

• Strong interpersonal and communication skills with a professional demeanor.
• Proficiency in dispatching tools, company software, and databases used for driver communication and coordination.
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
• Ability to communicate with co-workers and customers in a collaborative environment.
• Capable of performing under pressure and managing sudden deadlines or shifting priorities.
• Excellent verbal and written communication abilities.
• Strong problem-solving skills with the ability to analyze and resolve issues independently.
• A reliable team player with a positive and proactive attitude.
• Bilingual in Korean and English.

The base pay range for this role is between $48,000 - $68,000/yr, and your base pay will depend on your experiences, qualifications, and skills.