Customer Success Manager

About solarVis

SolarVis is a dynamic, fast-growing B2B SaaS startup revolutionizing the sustainable energy landscape. We are leading the digital transformation of the energy value chain by offering innovative software solutions that streamline the sales and marketing processes of businesses installing electrification products such as solar systems, EV chargers, batteries, and heat pumps. Think of us as the Salesforce and SAP of Sustainable Energy.

About the Position

As a rapidly growing company, solarVis is looking for a Customer Success Manager to join our team in our Ankara office, located in the relaxed and vibrant environment of ODTÜ TEKNOKENT CoZone.

In this role you will become a key interface between our customers and our product & engineering teams. You will ensure that our clients onboard smoothly, adopt the product fully, and derive maximum value from it thus contributing to customer satisfaction, retention and growth.

Here’s what you will be doing:

• Serve as the day-to-day contact for assigned customers: build strong relationships, understand their business needs and become a trusted adviser.
• Lead and manage the onboarding process for new clients including kick-off calls, configuration/setup, delivering product demos, coordinating internal stakeholders.
• Provide technical support, training, and education (both one-to-one and group) to customers on the solarVis platform (from basic usage to advanced features).
• Proactively monitor customer health, usage metrics and feature adoption; identify at-risk accounts and work to mitigate churn.
• Collaborate with product, engineering, sales and marketing teams: gather and share customer feedback, escalate technical issues, contribute to continuous product improvement.
• Create and maintain customer-facing documentation + training materials (e.g., walkthroughs, best-practice guides, FAQ’s).
• Drive renewal and upsell opportunities by ensuring customers derive value, and by identifying expansion potential aligned with customer goals.
• Represent customer voice internally, escalate feature requests, improvement ideas, and ensure feedback loops back to product roadmap.

Education & Work Experience & Technical Requirements:

• Based in Ankara, Türkiye.
• Bachelor’s degree (or equivalent) in Engineering, Business, Information Systems or related field.
• 2+ years of experience in a customer-facing role (customer success, account management, technical support, SaaS onboarding) ideally in a B2B SaaS environment.
• Strong technical aptitude: ability to understand, explain and troubleshoot a SaaS product; comfortable working with technical stakeholders.
• Experience delivering training and product demos to customers translating technical functionality into business value.
• Excellent verbal and written English communication skills (customers may be international) and strong Turkish language skills.
• Analytical mindset: comfortable working with usage data, customer health metrics, adoption dashboards to derive insights and drive action.
• Proactive, self-starter mentality: able to prioritize multiple customer engagements, follow through, and operate in a fast-changing startup context.
• Strong interpersonal skills: able to build rapport, influence without authority, manage challenging situations and maintain customer satisfaction.

Preferred / Plus:

• Experience in renewable-energy domain, solar/EV charger/battery/heat-pump industry (or willingness to rapidly build domain expertise).
• Familiarity with CRM / CSM tools (e.g., Salesforce, Gainsight, HubSpot) and customer success analytics.
• Experience with technical integrations or API-based platforms (helping customers integrate external data or systems).
• Experience in a SaaS product where onboarding/adoption/renewal lifecycle metrics are tracked and improved.
• Some project-management experience (planning onboarding milestones, coordinating cross-functional teams).

Personal Specifications/Skills:

• Demonstrate strong capability for end-to-end customer lifecycle execution (from onboarding through renewal/expansion).
• Be self-guided, take ownership and handle increasing responsibilities with enthusiasm.
• Adaptability to rapidly changing conditions and a strong problem-solving attitude.
• Good team player with result-oriented attitude and analytical mind.
• Customer-centric mindset: you genuinely care about customers’ success and work to help them succeed with our solution.

We Offer

• Competitive compensation package
• Private medical insurance
• A chance to be part of a passionate and driven team dedicated to making a difference
• Access to cutting-edge technologies and tools to enhance your development skills
• Supportive and collaborative team environment that encourages learning and growth
• Opportunities to work on diverse and challenging projects with a real impact
• Room for creativity and autonomy in your projects, fostering innovation

Hiring Process

• Phone Call: A brief phone call with one of the Founders to pre-evaluate your situation and assess your fit for the position. (15 mins)
• Non-Technical Interview with Founders: Focused on your background, mindset, expectations around customer success and startup fit. (30 mins)
• Case Study: You will be given a customer-success scenario and asked to design an onboarding & adoption plan, propose KPIs & mitigation actions. (7 days to complete)
• Technical Interview: A deeper interview with the team, including case assessment, customer onboarding / adoption flows and demo/training approach. (60 mins)
• Offer Stage: Final alignment and offer delivery.