Customer Support Agent

Abwaab Customer Support

KSA-based only

Job Description

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat

• Identify customers' needs and help them use specific features

• Update our internal databases with information about technical issues and useful discussions with customers

• Monitor customer complaints on social media and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved

• Gather customer feedback and share it with our product, sales and marketing teams

Requirements

• Familiarity with our industry is a plus

• Experience using help desk software and remote support tools

• Understanding of how CRM systems work (Zendesk)

• Excellent communication and problem-solving skills

• Multi-tasking abilities