Customer Support Representative

Job Overview:

We are seeking a skilled Customer Support Executive to join our e-commerce team. The ideal candidate will be responsible for handling customer interactions, resolving concerns related to orders, returns, and refunds, and ensuring a smooth and satisfactory customer experience. The role also includes making outbound calls when needed.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and live chat
• Address issues related to returns, exchanges, and refunds in a professional manner
• Make outbound calls for customer support and lead follow-ups when necessary
• Ensure prompt and accurate resolution of customer concerns
• Keep detailed logs of customer interactions and follow-up actions
• Collaborate with internal teams to resolve escalated cases

Requirements:

• Strong command of English, both verbal and written
• 2–3 years of experience in a customer support or call center role
• Prior experience in cold calling or sales support is a plus
• Familiarity with e-commerce workflows is preferred
• Must be comfortable working night shifts and in US time zones
• Excellent communication, listening, and problem-solving skills

Location: Karachi
Job Type: Full-Time
Working Days: Monday to Friday
Shift Timings: 6:00 PM – 3:00 AM (Night Shift)

Job Type: Full-time

Pay: Rs50,000.00 - Rs75,000.00 per month

Work Location: In person