Customer Support & Services Junior Officer

Responsibilities

• Provide service through toll-free email, live chat, and social media channels
• Conduct outbound surveys to assess Sales and After Sales satisfaction
• Generate sales leads through customer interactions
• Register customer details and complaints for follow-up and resolution
• Schedule and coordinate service appointments with the Service Department
• Apply training to enhance communication and presentation skills
• Handle inbound and outbound interactions using Genesys Contact Center System
• Save and qualify customer profiles and calls in the Genesys system
• Access service history and status via Oracle Application to inform customers