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Desktop Support Engineer
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- Address user tickets regarding issues reported on helpdesk
- Provide first level technical support on Desktop/Laptops/Printers etc.
- Installing Operating System, Applications and Computer Peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step by step instructions on phone if required
- Conduct remote troubleshooting via remote desktop applications
- Test alternative pathways until the issue is resolved
- Follow up with users to ensure their systems are functional
- Record technical issues and solutions in case logs on Helpdesk
- Direct unresolved issues to the next level of support personnel
- Report user feedback and potential product requests to the IT Incharge
- Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.
- Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.
- Conduct regular maintenance checks and updates on computer systems to enhance performance and security.
- Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.
- Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.
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