Digital Application Support

Provide hands-on support and continuous improvement for DMG Events marketing technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns.

Key Responsibilities

• Take day-to-day ownership of support for DMG s in-house and third-party digital marketing applications (e.g. Emarsys, CMS platforms, analytics dashboards, CRM/CDP integrations).

• Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns.

• Act as a first point of contact for marketing users and platform vendors/developers, ensuring effective collaboration and issue resolution.

• Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing and Technology.

• Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools.

• Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues.

• Identify recurring problems and recommend preventative solutions or platform improvements.

• Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery.

• Support compliance with data quality standards across marketing applications.

• Partner with Marketing stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives.