Digital Transformation Ambassador

Digital Transformation Ambassador

Join to apply for the Digital Transformation Ambassador role at Al Ghurair

• Welcome the customer, understand their required service and direct them to the concerned service officer
• Promote the online licensing services (through RTA's portal) to the customers
• Guide the customer on the digital licensing process (using the assigned tablet)
• Coordinate with the supervisor to implement digital services and initiatives
• Provide highest level of customer service to maintain high customer happiness scores
• Identify, evaluate, and recommend digital technologies and platforms that align with RTA goals
• Measure and assess the success of digital initiatives and collaborate with the management on further enhancements of the service