Director of Branch Mail Operations

Location: Preferred locations are Greater Tampa Bay, Florida; Greater Los Angeles, CA; Clifton, NJ; Boise, ID; Greater Seattle, WA; Greater Dallas, TX; Greater Oakland, CA; Greater Phoenix, AZ; Scranton, PA. Remote location considered for the right candidate.

About Us:
We are a growing healthcare technology and tech-enabled services company at an exciting and pivotal point in our journey. Our “digital mailrooms” are a key component of our core offerings.
This is a unique opportunity to lead the national branch functions of a company that has doubled in size in the past two years. We’re looking for a front-line, execution-oriented operations manager who can achieve quality and productivity metrics.

Key Responsibilities:

• Meet and exceed branch performance metrics around costs and quality
• Oversee operations across nine branches across the country
• Manage operational staff with a focus on improved engagement and reduced attrition
• Ensure staff are trained on client-specific processing requirements
• Monitor SLAs and ensure compliance with contracts
• Analyze current paper-based workflows and processes to identify areas for digitization and process improvement
• Accountable for implementing and ensuring compliance with overall and individual branch productivity and quality metrics
• Review and maintain process documentation associated with the various client implementations
• Ensure robust and tested Business Continuity Plans are in place
• Responsible for physical security and operation of the facilities and vehicles
Manage vendor spend\Ensure compliance with records retention policies, legal requirements, and data privacy/security regulations

Qualifications:

• Bachelor’s degree in business administration, Information Systems, or related field; advanced degree preferred
• 5+ years of experience leading process improvement initiatives and achieving metrics
• Strong project management, process analysis, and change management skills
• Six sigma certification preferred
• Knowledge of electronic document management systems, workflow automation, and digital archiving solutions preferred
• Understanding of records management principles and legal/regulatory compliance requirements
• Excellent communication, ops management, and problem-solving abilities
• On-site position can be based in Greater Tampa Bay or in Greater Los Angeles, or in one of our other seven (7) branch locations.
Role involves frequent travel to each branch at least 1x per quarter or more as needed

About Us:
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication, and member and provider engagement, acting as a mission-critical partner to these plans to enhance engagement and satisfaction among plan members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans to enhance overall care, engagement, and satisfaction among members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStream™, to enhance traceability, governance, and the automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 9 regional offices throughout the U.S., and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.