Director of Estate and Facility Management

Job Title

Director of Estate and Facility Management

Department: Shared Services

Section: Operations

Unit: Estate and Facility Management

Reporting to: Sr. Director of Shared Services

Project Overview:

Join a team dedicated to a landmark national museum project in Riyadh, Saudi Arabia. We are creating a flagship cultural institution that will showcase the cultures of the world. The project is a key contributor to the Kingdom's Vision 2030 goals, advancing the nation's cultural and creative sectors. This is a unique opportunity to contribute to a project of national significance and global impact.

Job Purpose

The Director of Estate and Facility Management is responsible for the integrity, safety, and seamless operation of the museum’s physical environment. The role encompasses building services, technical systems, environmental controls, and collaboration with the Director of Security to ensure a secure, efficient, and welcoming space for visitors, staff, and collections. This position is vital to the psychological and operational wellbeing of the institution, upholding the museum’s standards of care, trust, and excellence through immaculate facility upkeep. The successful candidate will have deep experience in complex facility operations, a strong commitment to sustainability, and a proactive mindset for both strategic planning and daily problem-solving. In short, the job holder will ensure a welcoming, resilient, and exemplary Museum’s environment.

Roles and Responsibilities

Strategy and Planning

• Align facilities strategies with museum’s broader mission and growth plans.
• Contribute to the museum’s long-term physical infrastructure and sustainability goals

Budget Management

• Develop, manage, and monitor the Facility Management budget in collaboration with the Finance Department.

Policies, Processes, and Procedures

• Establish and enforce health, safety, and environmental protocols.
• Implement operational standards and maintenance schedules in accordance with museum regulations.

Functional Accountabilities

• Oversee and manage the daily operations of the museum's facilities, ensuring optimal functionality, safety, and aesthetics.
• Supervise the development, implementation, and monitoring of budgetary expenditures related to facilities management, ensuring alignment with overall organizational financial objectives.
• Ensure the conduction of regular assessments of the museum's infrastructure and systems to identify areas for maintenance, improvement, and sustainable practices.
• Collaborate with curatorial, education, and visitor services teams to optimize space usage for exhibitions, events, and educational programs.
• Lead and mentor a dedicated facilities team, promoting professional development and adherence to best practices in facilities management.
• Serve as the primary contact for all facilities-related inquiries, resolving issues promptly and maintaining a high level of customer service.
• Coordinate with external contractors and service providers for specialized maintenance and repair projects, ensuring quality and compliance with institutional standards.
• Lead the development and enforcement of health, safety, and environmental policies to ensure a safe and compliant working environment for staff and patrons.
• Innovate and implement strategies to improve energy efficiency and sustainability within the museum’s facilities operations.
• Oversee the preparation of detailed reports and presentations for senior management and board meetings regarding facilities performance metrics, risks, and strategic recommendations.

Stakeholder Management

• Liaise with internal teams to optimize space for exhibitions and events.
• Manage vendor relationships and coordinate with contractors for specialized services.

People Management

• Live by MoWC values, ethical standards, and governance.
• Manage and support team members in performing their tasks in line with established policies and procedures.
• Guide, mentor, and develop the Estate & Facility Management teams to ensure continuous growth and achievement of functional objectives.
• Set clear performance goals, provide regular feedback, and support professional development through coaching and formal evaluations.
• Delegate authority appropriately to empower team members and encourage accountability
• Contribute to workforce planning, recruitment, and performance management while promoting employee engagement and motivation.
• Foster a high-performance, inclusive, and collaborative work culture aligned with the museum’s values.
• Promote innovation and contribute to a positive, inspiring, and diverse workplace.
• Maintain high personal standards and ensure excellence across the section.

Job Qualifications and Requirements

Knowledge and Experience

• Minimum of 8 years’ experience in facilities or property management, preferably in a cultural setting.
• Strong knowledge of building systems, codes, and sustainability practices.

Education and Certifications

• Bachelor’s degree in Facilities Management, Engineering, or related field (master’s preferred).
• Relevant certifications in safety, building operations, or project management preferred.

Personal capabilities and qualifications

• Exceptional project management skills with a track record of successfully completing multiple, concurrent projects on time and within budget.
• Advanced analytical skills, capable of evaluating complex issues and providing strategic solutions in facilities management.
• Proficient in the use of facility management software and technologies to streamline operations and improve efficiency.
• Strong negotiation and vendor management skills, with experience in contract procurement and administration.
• Excellent written and verbal communication skills, with the ability to convey technical information to diverse audiences clearly and effectively.
• High emotional intelligence and strong leadership capabilities to motivate and guide a diverse workforce.
• Innovative mindset with a passion for enhancing visitor experiences through effective facilities management practices.
• Deep commitment to diversity, equity, accessibility, and inclusion within the facilities management framework.