Director of Learning and Development

A leading organization in the Guest Service industry is seeking a visionary Director of Learning & Development to build, lead, and elevate its learning agenda at scale.

This critical leadership role will be responsible for designing and implementing a future-focused L&D strategy — including the creation of a full Learning Academy from the ground up — to drive workforce capability across both Front Office and Back Office functions (e.g., HR, Operations, Commercial, Finance).

Key Responsibilities:

🔹 Learning Academy Creation: Design, build, and operationalize a world-class Learning Academy from scratch, aligned to business strategy and talent development needs.

🔹 Front and Back Office Training: Develop and deliver tailored training programs to upskill teams across all departments, from customer-facing functions to corporate and support teams.

🔹 Leadership and Professional Development: Create structured leadership pathways, high-potential programs, and professional skill-building initiatives to nurture internal talent pipelines.

🔹 Learning Strategy: Define and execute a scalable learning and development roadmap that empowers employees at all levels to achieve their full potential.

🔹 Technology and Digital Learning: Implement digital learning platforms (LMS) and drive adoption of e-learning and blended learning models.

🔹 Stakeholder Engagement: Partner with executives, HRBPs, and department heads to identify capability gaps and ensure learning programs are business-driven and outcome-focused.

🔹 Measurement and Reporting: Establish KPIs to assess training impact, reporting regularly to senior leadership, and continuously refining programs for maximum effectiveness.

Ideal Candidate Profile:

✅ Bachelor's degree in Human Resources, Business, Education, or a related field (Master’s preferred).

✅ Minimum 10 years of senior leadership experience within Learning & Development, including building learning frameworks and academies from inception.

✅ Proven expertise in designing training curricula for both operational (front office) and corporate (back office) functions.

✅ Experience leading large-scale L&D initiatives in dynamic industries such as hospitality, guest services, entertainment, or retail.

✅ Strong background in leveraging digital learning technologies (LMS platforms, online course development, blended learning).

✅ Exceptional communication, stakeholder management, and strategic thinking skills.

✅ Professional certifications such as CIPD, ATD, or SHRM are highly advantageous.

Shape the Future of Talent. Build from the Ground Up.

If you are a transformational L&D leader ready to create lasting impact in a growing, world-class organization, we encourage you to apply.

📢 Please note: This is a confidential opportunity. Further details about the company and the position will be shared with shortlisted candidates.

If you have a passion for building exceptional teams and driving national development, we encourage you to express your interest!