Director of People & Operations

Job Description: Director of People & Office Operations

Are you passionate about making a difference and seeking a career where your skills are valued, and your growth is encouraged? Look no further! Bader Law, a leading Personal Injury and Workers’ Compensation Law Firm in Atlanta, GA, is searching for dedicated and driven individuals to join our dynamic team. At Bader Law, we pride ourselves on our commitment to our clients, providing expert legal representation and compassionate support. If you are ready to be part of a firm that values integrity, teamwork, and excellence, we want to hear from you!

Bader Law is a purpose-driven law firm guided by the principles of the Entrepreneurial Operating System (EOS). As an EOS organization, We use L10s, Rocks, Scorecards, documented processes, and clear accountability to run a disciplined, aligned, and high-performing environment. We prioritize a culture of accountability, transparency, and strategic growth. Our mission is to stand as champions, advocating, defending, and protecting those suffering from injury and loss. By providing access to the highest quality legal and medical services, we empower the injured to maximize their recovery physically, financially, and emotionally.

Responsibilities

The Director of People & Office Operations is responsible for the employee experience, workplace environment, and operational rhythm of the firm. The Director of People & Operations leads Human Resources, Reception & Guest Services, Mailroom, Facilities & Office Services, Culture & Internal Experience. This leader will oversee the following

1. People Leadership & Coaching

• Coach managers and team members on effective feedback, accountability, and communication.
• Guide leaders on handling conflict, performance issues, development plans, and alignment conversations.
• Reinforce firm values and leadership standards across departments.

2. Employee Lifecycle & Experience

• Own onboarding, culture integration, and offboarding experience.
• Ensure new hires are set up with clarity, confidence, and connection.
• Maintain documentation for clarity in every seat (roles, responsibilities, expectations, SOPs).

3. Workforce Planning & Staffing Alignment

• Monitor workloads, staffing capacity, and organizational structure needs.
• Partner with department leads to anticipate support needs based on volume and workflow.
• Maintain recruiting coordination with a focus on seat clarity before seat filling.

4. Internal Communication & Alignment

• Draft and cascade internal communications, announcements, and alignment updates.
• Ensure message consistency and tone across all levels of the organization.
• Support the Integrator in maintaining cross-department collaboration and rhythm.

5. Culture & Engagement

• Lead employee recognition, engagement experiences, firm events, and belonging initiatives.
• Conduct pulse surveys and proactively surface culture opportunities or risks.
• Maintain a workplace atmosphere that is welcoming, professional, polished, and calm.

6. Workplace & Office Operations

• Ensure the physical office environment is clean, functional, safe, and client-ready.
• Lead reception, mailroom, and office support staff in service and professionalism.
• Coordinate facilities support requests, maintenance needs, and space usage.

7. Compensation & Performance Structure Support

• Partner with Integrator and Finance to maintain job architecture, role leveling, and salary banding consistency.
• Assist with annual and quarterly performance reviews to ensure fairness, clarity, and follow-through.

QUALIFICATIONS

• 7+ years of HR, Operations, or People Leadership experience (professional services environment preferred).
• Demonstrated success coaching teams and holding others accountable.
• Strong organizational, communication, and relationship-building skills.
• High emotional intelligence with a calm, confident leadership presence.
• Experience in EOS environments is a strong plus (or willingness to learn quickly)