Dispatch Manager

The Dispatch Manager oversees and coordinates the scheduling, routing, and dispatching of personnel, vehicles, or equipment to ensure timely and efficient delivery of services or goods. This role requires strong leadership, communication, and organizational skills to manage daily operations, monitor performance, and maintain high customer satisfaction.

Key Responsibilities:

• Supervise and lead the dispatch team to ensure efficient workflow and service delivery.
• Plan, schedule, and assign routes, loads, or service calls based on priority and resource availability.
• Monitor real-time dispatch operations and respond to delays, breakdowns, or emergencies.
• Communicate effectively with drivers, field technicians, customers, and other departments.
• Analyze dispatch data and performance metrics to identify areas for improvement.
• Ensure compliance with company policies, safety standards, and transportation regulations.
• Maintain accurate records of routes, deliveries, work orders, and communication logs.
• Train and mentor dispatch staff on best practices, software systems, and customer service.
• Collaborate with operations, maintenance, and customer service teams to optimize efficiency.
• Prepare reports on dispatch activities, KPIs, and operational performance.

Qualifications:

• Bachelor’s degree in logistics, business administration, or related field (preferred).
• Proven experience in dispatching, fleet management, or logistics coordination.
• Strong leadership, problem-solving, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in dispatch or fleet management software (e.g., Samsara, Fleetio, or similar).
• Ability to work in a fast-paced environment and make quick, sound decisions.

Core Competencies:

• Leadership & Team Management
• Route Optimization & Scheduling
• Communication & Customer Service
• Analytical Thinking & Decision Making
• Attention to Detail
• Time Management

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Work Location: In person