Duty Manager

A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector

Good knowledge of Health and Safety and security procedures

Calm, efficient and the ability to work well under pressure

Excellent leadership skills and exceptional communication skills

A passion for delivering exceptional levels of guest service

Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector

Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

Previous role as a senior supervisor or Duty Manager in a similar quality hotel

A degree or diploma in Hotel Management or equivalent

An in-depth knowledge of the hotel, leisure or service sector