Duty Manager

About the Company:

Savoy Sharm Group is a renowned hospitality company known for its luxurious resorts and exceptional service. With multiple properties in the Sharm El Sheikh area, we strive to provide our guests with an unforgettable experience. We are currently seeking a highly skilled and dedicated Duty Manager to join our team.

Job Summary:

As the Duty Manager, you will be responsible for overseeing the daily operations of the resort and ensuring that our guests receive the highest level of service. You will lead a team of staff members, handle guest inquiries and complaints, and ensure that all departments are working together efficiently to provide a seamless experience for our guests.

Key Responsibilities:

- Supervise and manage all departments within the resort, including Front Office, Housekeeping, Food and Beverage, and Security.
- Train and develop staff members to ensure excellent customer service and adherence to company standards.
- Monitor and maintain the resort's facilities, ensuring they are in proper working condition and meet safety standards.
- Handle guest inquiries, complaints, and requests in a timely and professional manner.
- Ensure the smooth operation of all departments by maintaining communication and resolving any issues that may arise.
- Assist in developing and implementing strategies to increase guest satisfaction and revenue.
- Prepare reports on resort operations, guest feedback, and revenue performance for management.
- Oversee the scheduling of staff members and ensure adequate coverage for all departments.

Requirements:

- Bachelor's degree in Hospitality Management or related field.
- Minimum of 3 years of experience in a similar role within the hospitality industry.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work under pressure.
- Knowledge of hotel operations and customer service principles.
- Fluent in English, knowledge of other languages is a plus.
- Flexibility to work on a rotating schedule, including weekends and holidays.

We Offer:

- Competitive salary and benefits package.
- Opportunities for growth and career advancement.
- A positive and supportive work environment.
- Training and development programs.
- Discounts on resort amenities and services.