E-Commerce Executive

Key Responsibilities:

Product Listings and Maintenance:

• Create, update, and optimize product listings on ecommerce platforms (Amazon, Flipkart, etc.).
• Ensure all listings have complete, accurate, and SEO-friendly titles, descriptions, and images.
• Regularly audit listings to ensure compliance with platform guidelines.

Order Processing and Shipment Coordination:

• Create and manage shipments on ecommerce portals.
• Coordinate with external partners, warehouses, and logistics teams for smooth inventory movement and timely dispatch.
• Maintain shipment records and trackers for visibility and accuracy.
• Raise and follow up on tickets, SPF claims, and discrepancy claims related to shipments.
• Create and manage removal orders as required.

Account Health and Performance Monitoring:

• Regularly check and maintain account health on Amazon and Flipkart, ensuring adherence to performance standards.
• Monitor buyer messages and ensure all necessary updates or actions are communicated to the respective teams.
• Track reviews, ratings, and feedback across all platforms.
• Maintain “Voice of Customer” data — consolidate review and feedback insights and prepare weekly and monthly reports for management to take corrective actions.

Inventory and Stock Management:

• Monitor stock levels across platforms and warehouse locations.
• Coordinate with the supply team for timely replenishment to prevent stockouts or overstocking.
• Maintain and update inventory records on a regular basis.

Reporting and Documentation:

• Prepare and update trackers for shipments, claims, listings, and platform performance.
• Generate weekly and monthly reports covering sales trends, inventory status, account health, and customer feedback insights.

Cross-Functional Coordination:

• Work closely with internal teams such as Supply Chain, Accounts, Quality, and After-Sales for smooth operations.
• Coordinate with external partners and service providers for logistics and operational activities.

General Support:

• Provide regular operational updates to the Ecommerce Head.
• Perform other ecommerce-related tasks as assigned to ensure seamless daily functioning.

Requirements:

• Graduate in any discipline
• Basic understanding of ecommerce platforms like Amazon and Flipkart.
• Proficiency in MS Excel, Google Sheets, and data reporting.
• Good communication and coordination skills.
• Attention to detail and ability to work independently and manage multiple priorities effectively.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):

• Are you comfortable for Kirti Nagar, Delhi Location?
• Are you comfortable with 20k in hand?

Work Location: In person