E-Commerce & Operations Coordinator

E-Commerce & Operations Coordinator - Queens Surgical Corp

About Queens Surgical Corp

Queens Surgical Corp is a trusted provider of high-quality surgical instruments and medical equipment, serving healthcare facilities since 1996. We're embarking on a digital transformation to modernize our online presence and expand our reach to medical facilities nationwide. We need a dynamic professional to manage our e-commerce operations and drive our digital growth.

Role Overview

We're seeking an E-Commerce & Operations Coordinator who will manage our entire digital ecosystem. You'll handle our online store, oversee the complete order-to-fulfillment cycle, coordinate vendor orders and inventory, and execute multi-channel marketing strategies to drive growth in the medical equipment sector.

Key ResponsibilitiesE-Commerce & Order Management

• Maintain and optimize our WIX-based website, including product listings, descriptions, specifications, and pricing
• Manage large-scale product catalog with hundreds of SKUs, ensuring data accuracy and completeness
• Coordinate with external vendors (photographers, content creators) to develop product images and descriptions
• Process and manage all incoming orders from retail, B2B, and wholesale customers
• Coordinate order scheduling with our network of 100+ suppliers and vendors
• Update inventory levels in real-time as orders are placed and vendor shipments arrive
• Track order fulfillment status and manage customer communications throughout the order lifecycle
• Implement and maintain product categorization and search functionality
• Ensure all product certifications and compliance documentation are current and accessible

Inventory & Vendor Coordination

• Monitor stock levels daily and identify reorder points for fast-moving products
• Place orders with vendors based on inventory needs, customer demand, and lead times
• Maintain updated inventory records across all channels (WIX store, internal systems, vendor platforms)
• Coordinate with suppliers to track incoming shipments and update expected arrival dates
• Reconcile physical inventory with system records
• Manage relationships with vendor representatives for pricing, availability, and delivery schedules

Sales & Business Development

• Process quote requests from medical facilities and provide accurate pricing and availability
• Proactively reach out to hospitals, surgical centers, and clinics for bulk orders
• Develop relationships with procurement managers and surgical department heads
• Create and manage accounts for repeat institutional buyers
• Coordinate with logistics for large shipment scheduling and tracking

Marketing & Lead Generation

• List and optimize products across multiple platforms (medical marketplaces, Google Shopping, LinkedIn)
• Execute email marketing campaigns to medical professionals and procurement teams
• Manage social media presence on LinkedIn, creating content for healthcare professionals
• Implement SEO strategies to improve organic search rankings
• Create product launch campaigns for new surgical equipment
• Generate and nurture leads through content marketing and outreach

Analytics & Reporting

• Monitor website traffic, conversion rates, and sales metrics
• Track inventory turnover and identify fast-moving products
• Analyze customer buying patterns and recommend inventory adjustments
• Report on marketing ROI and campaign performance
• Gather and respond to customer feedback for continuous improvement

Required Qualifications

• 2+ years experience in e-commerce operations, preferably in B2B or medical/healthcare
• Experience with WIX e-commerce platform or willingness to quickly learn new platforms
• Proven experience managing large product catalogs (200+ SKUs) with detailed specifications and attributes
• Proven experience managing order processing, vendor coordination, and inventory management
• Ability to coordinate with external vendors (photographers, designers, writers) to create product content at scale
• Strong organizational skills to juggle multiple vendor orders, customer orders, and inventory updates simultaneously
• Experience with e-commerce platforms (WIX, Shopify, BigCommerce, WooCommerce, or similar)
• Familiarity with B2B sales cycles and institutional purchasing processes
• Strong understanding of digital marketing channels (email, SEO, paid ads, LinkedIn)
• Excellent written communication skills for customer correspondence and marketing content
• Detail-oriented with ability to maintain accurate inventory records
• Comfortable working independently in a fast-paced environment
• Proficiency with spreadsheets and inventory tracking systems

Preferred Qualifications

• Experience in medical device or healthcare industry
• Knowledge of medical terminology and surgical procedures
• Familiarity with FDA regulations and medical device compliance
• Experience with CRM systems and marketing automation tools
• Background in managing large-scale B2B accounts and vendor relationships
• Google Ads and LinkedIn Ads certification
• Experience managing inventory for products with varying lead times and supplier reliability

Performance Metrics

You'll be measured on:

• Monthly online sales growth
• Order processing accuracy and turnaround time
• Inventory accuracy and stock availability rates
• Number of new institutional accounts acquired
• Website conversion rate improvements
• Customer satisfaction scores
• Marketing-generated lead volume

To Apply

Please submit your resume along with:

• A brief description of an e-commerce project you've managed from start to finish
• Examples of how you've managed large product catalogs and coordinated with external vendors for content creation
• Examples of how you've managed vendor relationships and inventory coordination
• Examples of successful B2B marketing campaigns you've executed
• Your approach to managing inventory for specialized products

Pay: $45,151.75 - $65,215.01 per year

Work Location: In person