E-Commerce Operations Specialist

Full job description

At Blue Marble, our mission is to create purposeful products that inspire a love of learning in children and empower parents to raise thoughtful, confident kids. If you envision working for an award-winning company with a mission you can believe in, a playful and energetic culture, a talented team of coworkers, and a bright future, look to Blue Marble!

We seek an E-Commerce Operations Specialist to join our amazing Blue Marble E-Commerce team in beautiful Ashland, Oregon.

The E-Commerce Operations Specialist will assist our E-Commerce Operations Team in managing inventory and operational tasks, including, but not limited to, inventory movement, cases with Amazon, and communication with the E-Commerce team and external partners.

Primary Responsibilities

Seller Central:

• Create and track shipments.
• Troubleshoot carrier issues.
• Handle inventory reimbursement and removal orders.
• Monitor seller brand and account health.
• Conduct listing audits and investigate FBA issues.
• Enroll new products in Vine.

Vendor Central:

• Create and track purchase orders.
• Manage vendor-initiated, ladder, and import orders.
• Handle PO invoicing and troubleshoot carrier issues.
• Dispute chargebacks, shortages, and price claims.
• Monitor vendor performance and coop cases.

General:

• Oversee EDI processes.
• Ensure compliance with Amazon shipping protocols.
• Assist eCommerce team with Amazon cases and miscellaneous tasks.
• Manage shipments and operations across additional eCommerce platforms.

Desired Qualifications

• Advanced Excel skills .
• Expertise in Amazon Seller and Vendor Central.
• A bachelor's degree in a relevant field is preferred.
• Detail oriented, ability to identify and correct errors.
• Strong oral and written communication skills.
• Excellent problem-solving and analytical skills.
• Self-driven and results-oriented.
• Curious and collaborative.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Workplace Arrangement

In-person collaboration is a key aspect of Blue Marble's work culture. This role is designated as a hybrid role, with four days a week expected at corporate headquarters in Ashland, Oregon. This arrangement allows for a balance between in-person collaboration and remote work flexibility.

Blue Marble is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.