Responsibilities

• Primary Role: Managing customer inquiries primarily through email and chat support, with secondary responsibilities as directed by the floor supervisor.
• Educate customers on DBS Solutions’ services and products.
• Identify customer needs and effectively communicate solutions via email.
• Ensure a positive customer experience, fostering satisfaction and generating positive feedback.
• Update customers on product offerings, new features, and announcements.
• Maintain a low-effort, seamless customer support experience in email interactions.
• Assist multiple customers simultaneously, providing quick and accurate service.
• Follow up with customers to ensure critical issues are resolved.
• Record new feature requests and keep detailed email support logs.
• Foster a supportive, positive work environment within the team.
• Use exceptional email support skills to address customer inquiries clearly and accurately.
• Adapt to situations positively and with a problem-solving mindset.

Requirements

• Shift Flexibility: Willingness to work night shifts (07:00 PM - 04:00 AM).
• Skills: Strong interpersonal, written, and oral communication skills with excellent typing speed (90% accuracy or higher).
• English Proficiency: Minimum of 50% accuracy in comprehension.
• Experience: 6 months to 1 years in customer service, ideally with international chat/email support experience (US/Australian customers preferred).
• Education: Bachelor’s degree required; preference given to candidates with an O-Level or A-Level background or those who are highly proficient in English.
• Team Player: Ability to work collaboratively within a team.

Location: Johar Town, near Emporium Mall, Lahore

If you're passionate about customer service and have a proven sales background, apply now to join the dynamic team at DBS Solutions!

Job Type: Full-time

Pay: From Rs50,000.00 per month

Application Question(s):

• Are you comfortable working any of the following shifts?

7:00 PM - 4:00 AM or
5:00 AM – 2:00 PM

Language:

• English (Required)