English Customer Service

About the Role:

We’re looking for a passionate and motivated English Customer Service Representative to join our team! In this role, you will assist customers by providing information, solving problems, and ensuring a positive experience with our company.

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Responsibilities:

• Handle incoming calls, emails, and chat inquiries in English.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Follow up on customer requests to ensure satisfaction.
• Record all customer interactions in the system.
• Collaborate with other departments to improve the customer experience.

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Requirements:

• Excellent command of spoken and written English.
• Strong communication and problem-solving skills.
• Previous experience in customer service is a plus (but not required).
• Basic computer and typing skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude and team spirit.

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Benefits:

• Competitive salary
• medical insurance
• social insurance
• 24/7 transportation provided
• paid training

Job Type: Full-time

Pay: Up to E£21,000.00 per month

Application Question(s):

• Are you Egyptian?

Education:

• Bachelor's (Preferred)

Language:

• English fluently (Required)

Location:

• Cairo (Required)