English Customer service agent

Key Responsibilities

• Customer Interaction: Answer and make inbound and outbound calls professionally, providing information and assistance.
• Problem Resolution: Listen to customer issues, complaints, or inquiries and provide timely and effective solutions.
• Information and Support: Clearly explain product/service features, troubleshoot problems, and guide customers through processes.
• Order Management: Assist customers with placing orders or completing purchases over the phone or online.
• Data Management: Accurately log all customer interactions, update contact information, and maintain detailed records in a CRM system.
• Sales and Lead Generation: Identify sales opportunities, qualify leads, and present company services or products to potential customers.

Key Skills and Qualifications

• Communication: Excellent verbal communication skills, including the ability to speak clearly and professionally.
• Customer Service: A strong commitment to customer satisfaction and the ability to handle difficult situations calmly.
• Technical Aptitude: Proficiency with computer systems, including CRM software and other relevant tools.
• Product Knowledge: Ability to quickly learn about new products, services, and company policies.
• Problem-Solving: Strong analytical and problem-solving skills to resolve customer issues efficiently.
• Attention to Detail: Meticulous in documenting information and following established procedures.

Job Types: Full-time, Permanent

Pay: E£15,000.00 - E£22,000.00 per month