Enterprise Architect - Omnichannel

Omnichannel Design Authority - Director

As the Group's Omnichannel Design Authority, you'll define the enterprise architecture that unifies every customer touchpoint and drives hyper-personalized experiences across all business verticals.

This is a Director-level role for a strategic thinker and delivery leader with deep omnichannel and customer technology experience, ensuring all systems converge seamlessly into Salesforce as the Group's central platform of engagement.

Key Impact Areas

• Lead the enterprise omnichannel architecture and own the design of all customer-facing systems.
• Define the integration strategy ensuring all customer channels - web, mobile, retail, call center, and hospitality - converge into Salesforce for unified engagement and reporting.
• Architect a 360 customer experience model integrating real estate, retail, and hospitality ecosystems.
• Drive hyper-personalization, automation, and AI adoption across customer journeys.
• Ensure architectural integrity, scalability, and innovation across all customer-facing programs and platforms.

Who We're Looking For

A visionary enterprise architect with a proven track record designing omnichannel ecosystems where Salesforce acts as the engagement hub. You'll bring deep architecture expertise, governance discipline, and the ability to influence design and transformation at the highest level.

Job Details

• Seniority Level: Director
• Employment Type: Full-time
• Job Function: Information Technology, Sales, and Distribution
• Industries: Real Estate, Holding Companies, and Hospitality

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