Epic Access & Revenue Cycle Analyst Supervisor

The Epic Application Analyst Supervisor is responsible for providing leadership, coordination and supervision of the Epic Application Analyst-Access & Revenue Cycle Applications team, processes, and functions, as well as managing the day-to-day operational activities of the Epic Application Analyst team in support of the enterprise. This includes anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the Analyst team and integrated Epic third party vendors as needed. Epic Application Analyst Supervisor will also perform other duties as assigned.

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  Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews.
• Analyze problems related to systems and applications and develop solution-focused recommendations.
• Perform vendor management and oversight as needed.
• Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones

and deadlines, reassigning resources when necessary to meet organizational objectives.

• Perform analysis of new and existing software systems and applications.
• Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning.
• Ensure all new application developments or upgrades are communicated to the training team, collaborating on training plans when necessary.
• Manage advanced support for integrated Epic third party vendor and applications, coordinating efforts with User Support and other IT staff as needed.
• Can work outside of standard business hours.

• 
  Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting

employee goals, reviewing team performance metrics, and completing performance reviews.

• Manage implementation of new Epic related initiatives and ensure coordination of strategy and initiatives.
• Adheres to all local, state, and federal regulations.
• Builds and maintains a superior departmental support team serving all employees in a manner that is consistent with the

company’s Core Beliefs.

• Leads complex organizational change efforts.
• Selects personnel for hire and promotion; takes appropriate actions regarding counseling, disciplinary actions, demotion, and termination.
• Directs, supports, and coaches direct reports.
• Responds proactively to employee needs and concerns.
• Develops “experts” and “expertise” throughout the department and seeks employee input.
• Facilitates consensus among divergent groups.
• Minimizes staff turnover.
• Acknowledges and rewards employees’ strengths and accomplishments.
• Evaluates assigned staff performance and competency, providing direct feedback.
• Assesses learning needs, develops competency plans and provides opportunities for learning.

MINIMUM EDUCATION:
Bachelor’s degree in Business, Clinical Science, Computer Science OR high school diploma and 4 years of analyst experience with a minimum of 2 years of supervisory experience

REQUIRED CERTIFICATIONS/LICENSURE:
Epic certification/accreditation required within 6 months of hire.