ERP Systems Analyst 2

Job Purpose or Goals

The ERP Systems Analyst II assists in the implementation, support and maintenance related to the analysis, design, modification, testing, and deployment of our ERP system including Accounts Payable (AP), Fixed Assets, Project Accounting, Expense Management, Accounts Receivable (AR), General Ledger (GL), and Procurement. You will report to the System Support Manager.

Tasks:

1. You will help create system documentation including functional and technical requirements documents, interface guides, configuration workbooks, test scripts, processes organize and categorize large amounts of information.

2. Provide regular updates to department leadership and users.

3. Help with needs analysis, organizational readiness assessments, and improve analysis to align ERP functionality with strategic goals. Help develop design proposals and cost-benefit analysis for potential projects.

4. Help with testing/validation of changes to existing programs or implementation of new programs before release to production.

5. Use verbal and written skills to build relationships with partners and 3rd party vendors.

6. You will provide customer service across the organization with a primary focus on availability, performance, security, and established service level metrics. Help define ERP system processes and configurations.

7. Track service ticket systems both internal and with Oracle for issue resolution and customer requests. Solve production issues reported by users and conduct problem management including root cause analysis of configuration and process problems.

8. You will consult and participate in review, validation, and testing of quarterly updates and emergency patches in the ERP system and their impact to existing training, interfaces, processes, and reports.

9. Develop, test and roll out basic solutions, bug fixes and minor system enhancements.

10. Perform other tasks as assigned.

Job Requirements:

Associate's degree in a technical or business field or equivalent combination of education, work experience, and certifications or 2 years related experience.

3+ years' experience providing application support for customer issues, or hands-on experience with ERP systems.

Build relationships and network with individuals at all levels.

Manage team goals and needs.