Executive – Holiday Sales

Job Title: Executive – Holiday Sales (Freshchat & References)
Department: Holidays Division / Customer Engagement
Reporting To: Business Head
Employment Type: Full-time

• Key Responsibilities:

Freshchat Sales Management:

• Actively manage and respond to all customer inquiries via the Freshchat platform in a timely and professional manner.
• Qualify and convert chat leads into sales opportunities by understanding customer needs and offering suitable holiday packages.
• Maintain high standards of response time, chat quality, and customer satisfaction.
• Collaborate with the product team to stay updated on current packages, pricing, and availability.
• Assist in updating chat scripts, FAQs, and auto-responses in coordination with the marketing team.

Reference-Based Sales:

• Follow up on leads generated through client referrals, repeat customers, and internal networks.
• Build rapport with referred clients and provide personalized travel recommendations.
• Track and report on the performance of reference-based sales conversions.

Sales Coordination & CRM:

• Prepare quotations, itineraries, and booking confirmations.
• Maintain accurate and up-to-date records of all interactions and bookings in the CRM system.
• Support the sales team in achieving monthly and quarterly revenue targets.
• Upsell additional services such as insurance, visas, transfers, and excursions.

Performance Indicators (KPIs):

• Freshchat response and resolution time.
• Number of leads converted from Freshchat and references.
• Sales revenue generated from assigned channels.
• Client satisfaction and feedback scores.
• Accuracy and completeness of CRM entries.

Qualifications & Skills:

• Bachelor’s degree in Tourism, Business, or related field.
• 1–3 years of experience in travel sales, customer service, or chat-based support.
• Strong written and verbal communication skills.
• Familiarity with Freshchat, CRM tools, and travel product knowledge.
• Customer-focused mindset with attention to detail.

Preferred Attributes:

• Experience with UAE-based clientele and expat travel behavior.
• Ability to multitask and work in a fast-paced, tech-driven environment.
• Positive attitude, team player, and willingness to learn.

Job Type: Full-time

Pay: AED3,000.00 - AED8,000.00 per month