F&B Supervisor

As F&B Supervisor, Casa Amor, you will be responsible for the following duties:

• Hold and lead a section in the restaurant, supervising the floor team, assigning tasks, and ensuring completion of opening/closing checklists.

• Maintain a strong understanding of the outlet concept, menu, and beverage offerings, providing accurate explanations to guests. Aswell as knowledge of events and activations to communicate across the team and to guests.

• Ensure shift-to-shift mise en place, proper equipment handling, and cleanliness of front and back of house. Train new colleagues on Casa Amor standards (SOS).

• Operate POS systems efficiently, process food & beverage orders, handling cash, CC cards and non-cash payments including MOHG Gift Cards, and assist in billing following hotel standards.

• Deliver courteous, efficient, and personalized service, proactively upselling products and creating memorable guest experiences.

• Monitor presentation standards, manage stock, and conserve outlet equipment.

• Communicate effectively with colleagues and management, providing updates on guest preferences, allergies, or special requests.

• Support other outlets and complete reasonable tasks assigned by the Restaurant/Outlet Manager.

• Assist and assign side duty schedule and ensure all tasks are completed in a timely manner. Placing themselves on tasks when manning is not sufficient.

• Assist in picking up all required stocks, including linen, beverage, dried goods and

• others and arrange them accordingly.

• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.

• Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.

• Communicate well with colleagues and management to avoid misunderstandings and other shortfalls caused by lack of communication.

• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.

• Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest.

• Being fully involved in the service and show a strong presence to customers and the team on the floor.

• Have a natural, warm smile and a friendly and passionate approach towards guests.

• Create MOWOW moments to surprise and delight guests in the Restaurants through gestures and other actions.

• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

Colleague Relations

• Mentor and coach team members, providing guidance to improve skills and service.

• Lead by example, adhering to policies, procedures, and standards.

• Foster a cooperative team environment, supporting colleagues in operational tasks.

• Encourage proactive communication and professional behaviour among team members.

• Being the bridge between the colleague floor team and the management.

Guest Relations

• Listen attentively to guests and observe body language to anticipate needs and exceed expectations.

• Maintain a warm, friendly, and passionate approach at all times, creating MOWOW moments to delight guests.

• Collaborate with the hostess team to record guest preferences and update the database for personalized experiences.

• Ensure customer satisfaction from arrival to departure in alignment with MOHG Legendary Quality Experiences (LQEs) and MOQA service standards

As F&B Supervisor, Casa Amor, we expect from you:

• High School qualification or equivalent is preferred.

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.

• Experience in a high-volume restaurant with highest levels of service is preferred.

• Luxury hotel experience preferred.

• Minimum 2 years experience working as senior waiter / chef de rang.

• Ability to understand guest needs and to deliver superior customer service.

• Ability to work long hours with a strong focus on operational excellence.

• Familiar with restaurant point of sales and cashiering procedures is preferred.

• Knowledge of dining and lounge service procedures and standards.

• Ability to understand the flow of service and handle multiple tasks effectively.

• Basic computer skills including MS Office is preferred.

• Fluent in verbal and written English language is essential.

• Speaking additional languages such as French, Italian, Spanish, Russian or Arabic will be an advantage