Field Support Engineer (H/F) - SAFRAN AEROSYSTEMS SERVICES MIDDLE EAST DWV LLC

Overview

Descriptif mission: Step into the world of aviation excellence by joining a global leader in aircraft seating innovation. At Safran Seats, you will play a vital role at the heart of the action, working closely with Emirates Airlines and traveling across the Middle East region to provide essential technical support where it truly matters. Your mission: As a key member of our Field Support team based in the United Arab Emirates, you will be on the frontline, ensuring the optimal performance and reliability of our products within Emirates Airlines' fleet. Your technical expertise and customer-focused approach will make you a valued ambassador of the Safran brand in the region.

• Key Goals: Serve as the central point of contact for customer technical support and product-related inquiries. Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels. Enhance the technical partnership with customers by providing valuable insights and promoting loyalty. Champion Safran Seats' products and corporate image.

Primary Responsibilities

• Ensure the optimal performance of Seats in service: offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety.
• Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs.
• Participate in Internal Entry Into Service reviews and preparation.
• Train operators' maintenance crews.
• Facilitate effective communication between Safran Seats and operators: clarify technical reference documents.
• Organize and participate in Technical Review Meetings and aftermarket reviews.
• Facilitate communication between operators and Product Support Teams.
• Monitor and oversee technical actions carried out in collaboration with customers.
• Support and promote Safran Seats products and services.
• Contribute to product and service enhancement: identify and capture operators' perceptions and requirements in the field; propose corrective actions and improvement strategies.
• Data management: maintain up-to-date information on the fleet, customers, and competitor fleets; develop customer insights.

Education and Experience

Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 3+ years of experience within the aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services.

Knowledge, Skills and Competencies

• Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
• Quality-oriented, strong knowledge of Part-145 regulations.
• Understanding of maintenance/service costs.
• Strong analytical and synthesis abilities.
• Excellent communication skills, including remote and multi-relational communication.
• Ability to work independently, adapt to changing circumstances, collaborate remotely, and teamwork.
• Fluency in English/French and knowledge of local language.
• Ability to adapt and navigate effectively in multicultural environments; familiarity with both the internal structure of the company and customer organizations.
• Leadership skills; training skills; ability to work under pressure; very flexible, adaptable and proactive.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting