Franchise Hotel - Events Planning Executive

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
The Events Planning Executive is responsible for coordinating and executing all aspects of events and functions within the hotel, ensuring flawless service delivery and memorable guest experiences. This role involves close collaboration with clients, internal departments, and external partners to deliver exceptional events aligned with the hotel's standards and brand image.

Event Coordination & Planning

• Handle event inquiries, proposals, and confirmations for weddings, corporate meetings, private parties, and special occasions.
• Work closely with clients to understand their requirements, budget, and preferences to design customized event solutions.
• Prepare detailed event orders, floor plans, and timelines.
• Coordinate pre-event meetings and walkthroughs with clients and internal teams.

Execution & Operations

• Oversee event setups and ensure all arrangements are executed according to agreed specifications.
• Liaise with departments such as F&B, Housekeeping, Front Office, and Engineering to ensure seamless event delivery.
• Supervise events on-site, acting as the main point of contact for clients.
• Ensure all safety, hygiene, and service standards are maintained throughout the event.

Sales & Revenue

• Support the Events Manager in achieving revenue targets through effective upselling of event services and packages.
• Prepare event costings, quotations, and contracts.
• Follow up on payments, deposits, and billing in coordination with the finance team.

Guest Relations & Communication

• Maintain strong relationships with existing and potential clients to encourage repeat business.
• Handle guest feedback promptly and professionally.
• Assist with post-event evaluations and reporting.

Administration & Reporting

• Maintain accurate records of all event details and communications.
• Prepare reports on event performance, guest satisfaction, and financial outcomes.
• Stay updated on market trends and competitor activities to enhance event offerings.

Requirements

• Bachelor's degree in hospitality management, Events, or a related field.
• Minimum 2-3 years of experience in event planning or coordination, preferably in a luxury or resort environment.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and hotel event management systems (Opera / Delphi or similar).
• Attention to detail and ability to work under pressure.

• Flexibility to work evenings, weekends, and public holidays as required.
• Creative, energetic, and guest-oriented.
• Strong problem-solving and decision-making skills.
• Professional appearance and demeanor.
• Ability to work effectively in a multicultural environment.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.