FRONT DESK AGENT

To provide an efficient and friendly check-in according to company directives

To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.

To inform all relevant departments regarding special guest requests

To be fully aware of hotel room rates, availability, promotions, services and facilities.

To be fully aware of the hotel's selling status in order to maximize room occupancy, average room rates and additional revenue.

To act efficiently as a general cashier as detailed in the FO SOP manual.

To take reservations for accommodation according to company policy.

To deal efficiently with all tasks delegated by the FOM S.AFOM or AFOM as detailed in the SOP manual

To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.

To liase with Shift leader and Housekeeping to ensure an efficient supply of rooms

To ensure that telephones are answered quickly and efficiently following company directives and FO SOP manual

To accept cash, approved credit cards, travellers cheques and foreign currency following set guide lines and polices laid out in the company directives and FO SOP manual

To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.

To operate the safety deposit box system

To be responsible for the daily ring around sheet when the hotel is forecasted over 80% occupancy

To carry out a smooth and efficient check-out to encourage return guests

To be responsible for the clearing of the departure Box

To print out a list of departures still to check-out liasing with Housekeeping to clear all departures in opera.

To be able to complete all daily tasks laid out in the Reception Check-lists

To be responsible for a cashiering float in accordance with company procedure and to inform any overage/shortage to the Shift Leader/Duty Manager.

To know the correct way to upsell creating the opportunity to maximise revenue.

To keep the Front office management informed of any faults or complaints reported.

To ensure that all guest and Internal messages are relayed promptly and accurately