Front Office Manager

Overview

A place that is of place. A hotel that is of Melbourne. At Hannah St Hotel, we're not just opening a new hotel, we're creating a living, breathing reflection of Melbourne itself. A dynamic and ever-evolving space where the familiar meets the unknown, and where every guest interaction is an opportunity to connect, inspire, and delight.

We're seeking an experienced Front Office Manager who embodies our purpose: to be a true expression of the neighbourhood, a place to get lost in, take refuge in, and revel in. You'll be the heartbeat of our guest experience, leading with warmth, curiosity, and a commitment to excellence.

As Front Office Manager, you are the first impression and the lasting memory. You lead with Purpose & Value and growth mindset, inspiring your team to create standout moments with every guest, every time.

You'll:

• Lead by example with a hands-on approach, whether it's check-ins, heartfelt conversations, or thoughtful recommendations.
• Champion the five practices of exemplary leadership (Kouzes & Posner), empowering your team to grow and thrive.
• Be the master of room availability, rate categories, and VIP experiences, ensuring every detail is seamless and memorable.
• Own service recovery with grace and empathy, turning challenges into opportunities.
• Monitor and respond to guest feedback with professionalism and personality.
• Continuously refine front office operations to maximise efficiency and elevate guest satisfaction.

Your Impact

You'll be a key partner to the hotel senior leadership team, driving operational excellence.

You'll:

• Prepare timely and insightful reports across daily, weekly, and monthly cycles.
• Set and meet budgets, manage expenses, and identify revenue opportunities.
• Build rosters and manage payroll aligning to the Hotel and General Award (HIGA).
• Lead recruitment, onboarding, training, and performance management with care and clarity.
• Foster a culture of communication and collaboration through daily briefings and monthly team meetings.
• Ensure the reception and lobby are always immaculate - reflecting the pride we take in our space.

Who You Are

• A natural host with a passion for people and place.
• A confident leader who thrives in a fast-paced, pre-opening environment.
• A strategic thinker with a sharp eye for detail and a heart for hospitality.
• Someone who believes in the power of purpose, values, and community.

Join Us

This is your chance to be part of something truly special. A hotel that's not just in Melbourne - but of Melbourne. If you're ready to lead with purpose and make a difference, we'd love to hear from you.

Apply now and be part of the Hannah St Hotel story.