Front Office Manager

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Company Description

Mövenpick Hotels & Resorts is a member of the Accor network, with over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. We believe in your contributions, offering many opportunities for development and advancement. Every gesture, smile, and action creates a positive and memorable impact for customers, colleagues, and the planet. We embody responsible hospitality.

Job Description

We are seeking a dynamic and customer focused Front Office Manager to join our team in Movenpick Waad Al Shamal, Saudi Arabia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

Responsibilities

• Lead and manage the front office team, including reception, concierge, and telephone operator Heartist.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Oversee daily front desk operations, including check ins, check outs, and guest inquiries.
• Train and motivate front office staff to deliver high quality customer service.
• Manage guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and optimize front office performance metrics and guest satisfaction scores.
• Manage department budgets and control expenses.
• Ensure compliance with brand standards and local regulations.
• Implement and maintain efficient front office procedures and systems.
• Develop and execute revenue management strategies to maximize occupancy and revenue.
• Handle VIP guests and special requests with utmost care and attention to detail.

Qualifications

• Proven experience as a Front Office Manager in a 5 star hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Advanced problem solving and decision making skills.
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications.
• Solid understanding of luxury hospitality standards and best practices.
• Financial management and budgeting expertise.
• Highly organized with strong attention to detail.
• Ability to work flexibly in a fast paced environment.
• Bachelor's degree in Hospitality Management or related field (preferred).
• Fluency in English; knowledge of Vietnamese or other languages is a plus.
• Demonstrated ability to drive guest satisfaction and operational excellence.

Additional Information

Languages preferred - Arabic and English.

Seniority Level

• Mid Senior level

Employment Type

• Full time

Job Function

• Other
• Industries - Hospitality

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