Front Office Supervisor

Job Description

Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction

Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity 

Register and room all arrivals according to established procedures

Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems

Maintain cashier float and ensure accurate daily report of all money received

Cash hotel guests’ personal and travelers checks and assist with currency exchange

Keep abreast of all modifications to accounting policies and procedures

Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs

Attend to guest’s complaints, inquiries and requests in a timely and courteous manner

Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Hyde Hotels

Perform the audit balances and prepare all works for audit in an orderly fashion

Maintain comprehensive knowledge of standard reservation procedures

Maintain exemplary department standards of behavior and appearance and attitude

Ensure that the front desk work area is kept clean and in an orderly state at all times

Conducts shift briefings to communicate hotel activities and operational requirements

Qualifications

Good written and verbal communication skills in English

Able to develop rapport with colleagues and management staff

Ability to work cohesively with co-workers as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Ability to promote positive relations with guests and patrons

Able to exercise good judgement with difficult guests

Understanding and ability to work in a multi-cultural environment