FULLY REMOTE - Verification of Benefits Team Lead

The Verification of Benefits Team Lead is responsible for contacting insurance companies to verify patient insurance coverage. The VOB Team Lead ensures insurance coverage by telephone, resolves any issues with coverage and escalates complicated issues to a supervisor. The VOB Team Lead is responsible for updating patient benefit information and verifying that existing information is accurate.

ESSENTIAL FUNCTIONS

• Compiles medical insurance verification of benefit and eligibility information submitted by
• client for processing within contracted timelines
• Ensures verification of benefit and eligibility information obtained from payer/insurance company is accurate
• Inability to obtain a verification of benefit or incomplete information is reported to manager immediately
• Responsible for maintaining a system for initial and subsequent verification of benefits
• Responsible for daily reporting of verification of benefit activities
• Prepares and maintains individual patient file, documentation in electronic HIPAA compliant application (Box)
• Keeps supervisor apprised of matters regarding verification of benefits
• Always represents Company in a professional manner
• Keeps current with third party/payers’ guidelines
• Maintain high-integrity and honesty in all affairs

OTHER FUNCTIONS

• This is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Supervisory Duties: No

KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or GED
• Exemplary customer service skills
• Attention to detail and ability to complete the job with minimal errors
• Excellent oral and written communication skills
• Ability to prioritize and manage time effectively
• Ability to maintain confidentiality
• Proficient with Microsoft Suite: Word, Excel, PowerPoint, and Outlook

Preferred Qualifications:

• 4-year college degree and/or medical billing/coding certificate

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote