Global Head of AI-Driven ITSM & ServiceNow

A global investment firm in Singapore is seeking a Head of Service Management to lead the implementation of AI-enhanced Service Management strategies across a hybrid infrastructure. The ideal candidate will possess 12-18 years of experience in Service Management or IT Operations, especially in financial institutions, and will hold relevant ServiceNow certifications. This position is pivotal in standardizing processes and driving automation while ensuring compliance with governance and regulations.