Guest Experience Leader Front Office

Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAEbr> br>Position Overviewbr>Holiday Inn and Suites Dubai Festival City is looking for an enthusiastic and service-driven Guest Experience Leader to join its Front Office team. The role focuses on ensuring a smooth and memorable guest journey from arrival to departure while maintaining brand standards of warmth, efficiency, and professionalism. This position offers an exciting opportunity to work within one of Dubai s most vibrant hotel clusters under IHG Hotels and Resorts.br>; br>Job Detailsbr>Country: UAEbr>City: Dubaibr>Industry: Hospitality / Hotelsbr>Function: Front Office / Guest Relationsbr>Job Type: Full-timebr> br>Key Responsibilitiesbr> br>

• Welcome guests with genuine hospitality and ensure efficient check-in and check-out experiences
• Manage guest bookings, handle inquiries, and promote room upgrades or special offers
• Recognize IHG Rewards Club members and returning guests, ensuring personalized service
• Process cash and credit transactions accurately and maintain records securely
• Address guest feedback, requests, and complaints with empathy and prompt resolution
• Maintain strong communication with housekeeping, concierge, and other departments to ensure seamless service delivery
• Stay informed about hotel activities, events, and local attractions to assist guests effectively
• Monitor guest satisfaction levels and contribute to continuous improvement initiatives
• Support Front Office colleagues in delivering exceptional service during peak times or special events
• Uphold safety, security, and cleanliness standards at all times