Guest Relation Manager - Arabic/Russian Speaker

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

Every day is different, but you ll mostly be:
Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
Keeping close contact with guests for feedback, complaints and compliments and following it up
Managing, recording and resolving guest or customer complaints promptly
Keeping other operating departments in the loop with important guest relations matters from Food and Beverage and Maintenance to Housekeeping and Front Office