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Guest Service Agent
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This is a full-time, on-site Guest Service Agent role based in Dubai. The Guest Service Agent will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and responding to inquiries. The role also includes assisting guests with their needs, providing information about the hotel's services, and ensuring seamless guest experiences. The role requires excellent interpersonal and customer service skills to address guest requests promptly and professionally.
Experience Needed
Strong interpersonal, communication and customer service skills
Proficiency in managing reservations, check-in, and check-out procedures
Ability to handle guest inquiries and resolve concerns effectively
Basic technical skills related to hospitality management systems and software
Attention to detail, organizational skills, and the ability to multitask in a dynamic environment
Previous experience in a similar role in a hotel is preferred
Fluency in English; additional language proficiency is an advantage
Required Skills
People and Culture
Team Management
Soft skills
Effective Communication, Flexibility, Interpersonal Skills
IT Software
Opera Cloud
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