Head Concierge

Role Overview

As Head Concierge, you will be the ambassador of the Banyan Tree experience a trusted host and curator of unforgettable journeys for our guests. You ll lead a dynamic team to deliver exceptional, intuitive service that reflects our brand s warmth, sophistication, and genuine care.

Key Responsibilities

• Lead and inspire the Concierge team to deliver seamless, anticipatory service for all guest requests, from bespoke experiences to everyday comforts.

• Serve as the primary point of contact for VIP guests and repeat visitors, ensuring every interaction reflects Banyan Tree s signature touch.

• Build and maintain strong relationships with local partners, attractions, and service providers to craft memorable experiences for guests.

• Manage daily operations of the Concierge Desk, including transport arrangements, restaurant reservations, excursions, and guest logistics.

• Collaborate closely with Front Office, Guest Relations, and F&B teams to ensure a cohesive and personalised guest journey.

• Maintain detailed knowledge of Dubai s offerings cultural events, fine dining, shopping, wellness, and hidden gems to provide genuine recommendations.

• Oversee team training, performance, and development, ensuring adherence to service standards and brand values.

• Handle guest feedback with empathy and efficiency, turning opportunities into lasting loyalty.

• Ensure compliance with safety, security, and operational policies.

Qualifications

• Minimum of 5 years experience as a Head Concierge or Guest Services role within a luxury hotel or resort environment.

• Member of Les Clefs d Or preferred (or strong eligibility).

• In-depth knowledge of Dubai s lifestyle, culture, and attractions.

• Exceptional interpersonal and communication skills, with fluency in English; additional languages are an advantage.

• Proven leadership ability with a calm, polished, and guest-focused approach.

• A genuine passion for creating meaningful experiences and leading with heart.