Head of Digital Customer Care

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Lead digital transformation across fintech and global markets

10+ years in fintech or digital financial services required

About Our Client

A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions

Job Description

Define digital vision across apps, B2B, and global platforms

Lead product roadmaps and investment priorities

Oversee delivery of new features and enhancements

Analyse customer journeys and drive improvements

Guide customer care and back-office operations

Implement AI and automation for efficiency gains

Align teams with customer experience strategy

The Successful Applicant

Bachelor's in Engineering, CS, or Business

Master's (MBA or similar) preferred

10+ years in fintech or digital banking

Experience in fintech startups or banking roles

Strong leadership across cross-functional teams

Expertise in product and customer experience

What's on Offer

A strategic leadership opportunity to shape digital transformation across fintech markets, drive innovation with cutting-edge technologies, and influence customer experience at scale within a high-growth, future-focused organisation

Contact

James Jefferson

Quote job ref

JN-092025-6845297

Similar jobs