Head of Network Operations

Grow with us

About this opportunity:

We are currently on the lookout for a dynamic Head of Network Operations for Customer Unit Bharti to join our team at Ericsson. This integral role will Deliver, defend and grow the overall Network Operations business in CU, and support our services sales directly or indirectly using unit resources, ensuring strict adherence to overall Service Delivery Processes, Models, Tools, and Strategies within the parameters of Occupational Health and Safety (OHS) requirements. The Service Delivery Line Manager contributes significantly to managing our internal workforce and ARP/ASP. Upholding our Ericsson Leadership Framework, the selected candidate will propagate company values, ethics, and culture for excellent performance.

What you will do

• Formulate network services delivery strategy for the customer in partnership with Core 3 and execute with e2e interface with the Customer and internal stakeholder groups.
• Create and ensure customer value and satisfaction through efficient solutioning and service delivery to securing that Ericsson is perceived as a preferred partner.
• Supervise service delivery execution by setting clearly defined KPI/SLA/targets for the team below, providing an understanding of what and how to deliver according to contract.
• Drive enhanced service sales to boost our delivery.
• Implement Service Delivery Strategy, broken down to unit level plans for efficient operation.
• Drive mindset and full compliance to OHS standards
• Build high performing and diverse teams and Initiate Performance Management processes for accurate understanding and compliance with established methods and tools.
• Carry out Resource and Competence Management strategies in order to assign the right resources, at the right costs, with the correct competence.
• Ensure proper management of unit finance to safeguard budget allocation for the unit. Ensure cost competitive operations through effective risk management.
• Foster a strong culture of ethical and compliant ways of working both with internal and external stekeholders and partners

The Skills you bring in

• Competency Management, SRM Process, Merlin and data analytics.
• Capacity Planning, SRM Process, forecasting tools and data analytics.
• Strategic Planning.
• Sales process.
• Customer Intimacy.
• Financial structures for Service Delivery.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).
• Financial Acumen.
• Lead large teams
• Market insights.
• Ericsson Business Processes Knowledge