Head of Property Management

To oversee and optimize end-to-end property management operations through digital systems, automation, and data-driven decision-making..

The role focuses on elevating landlord and tenant experience, improving operational efficiency, and integrating PropTech tools to drive portfolio performance and profitability.

Key Responsibilities:

Operational & Portfolio Management

• Manage the full property lifecycle — onboarding, leasing, renewals, rent collection, maintenance, and move-outs.
• Maintain proactive communication with landlords and tenants, ensuring exceptional client service.
• Monitor portfolio performance (occupancy, arrears, SLAs) using CRM dashboards and analytics.
• Ensure 100% compliance with RERA, DLD, and UAE tenancy laws.

PropTech & Digital Transformation

• Leverage Artha’s CRM and PropTech platforms to automate workflows, track tasks, and generate real-time insights.
• Collaborate with tech teams to enhance digital forms, tenant portals, and inspection apps.
• Identify and recommend emerging technologies that enhance efficiency and tenant satisfaction.
• Promote digital adoption across the team — driving the use of AI, automation, and analytics.

Vendor & Maintenance Coordination

• Manage vendor performance using digital systems for tracking service quality and response times.
• Oversee preventive and reactive maintenance through automated scheduling.
• Negotiate contracts and monitor budgets using performance data and cost analysis.

Cross-Department Collaboration

• Work closely with the Marketing team to enhance listing visibility and branding.
• Coordinate with the Sales and Leasing team to manage renewals, handovers, and investor opportunities.
• Partner with Finance and Accounts to ensure accurate rent collections, reconciliations, and reporting.
• Liaise with HR and Operations to standardize processes and improve team productivity through digital tools.

Financial & Reporting

• Oversee rent collection, renewals, and expenses through digital accounting and reporting tools.
• Prepare performance dashboards, financial summaries, and landlord reports for management review.
• Support budgeting, forecasting, and cashflow planning through system-based analysis.

Client Experience & Growth

• Build long-term relationships with landlords and investors through transparent reporting and value-added insights.
• Drive retention and referrals through service quality and technology-led convenience.
• Contribute to Artha’s positioning as a tech-forward, service-driven property management firm.