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Head of Reception
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We are seeking a motivational and dynamic Head of Reception to lead our front-of-house team. This role requires a hands-on leader who can inspire the team, deliver outstanding customer service, and ensure smooth day-to-day operations of the club.
- Lead, motivate, and develop the reception team to deliver the highest standards of service.
- Oversee daily operations including staff management, sales, cash handling, and facility upkeep.
- Ensure compliance with health & safety regulations and company policies.
- Manage staff rotas, training, and performance appraisals.
- Anticipate and respond to member needs, ensuring an excellent customer experience.
- Drive sales initiatives and contribute to achieving monthly targets.
- Maintain cleanliness, hygiene, and brand standards across the club.
- Strong leadership skills with a motivational, lead by example approach.
- Passionate about fitness, health, and delivering great customer service.
- Flexible with working hours and available during peak times.
- Excellent communication, organizational, and problem-solving skills.
- Previous supervisory or management experience (hospitality, fitness, or leisure preferred).
- First Aid certification is an advantage (training can be provided).
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